1. Definitions

• Stunning Queue Pvt. Ltd. refers to the company, website, mobile applications, services, employees, partners, and affiliates.
• User refers to any individual or entity accessing or using the platform.
• Merchant refers to local shopkeepers, wholesalers, and businesses registered on the platform.
• Delivery Partner refers to individuals or agencies responsible for deliveries.

2. Eligibility

Users must be at least 18 years of age or have consent from a parent or legal guardian.

By using Stunning Queue Pvt. Ltd., you confirm that all information provided is accurate and up to date.

3. Account Registration

• Users may be required to create an account.
• You are responsible for maintaining account confidentiality.
• Stunning Queue Pvt. Ltd. may suspend accounts involved in fraudulent activities.

4. Products and Services

Stunning Queue Pvt. Ltd. acts as a technology platform connecting customers with merchants and wholesalers.

Product availability, pricing, descriptions, and stock levels may change without notice.

While we strive for accuracy, Stunning Queue Pvt. Ltd. does not guarantee that all product information is error free.

5. Order Acceptance and Cancellation

Orders are subject to confirmation and acceptance.

Stunning Queue Pvt. Ltd. reserves the right to cancel any order due to stock issues, pricing errors, fraud concerns, technical issues, or other legitimate reasons.

Customers may cancel orders before processing begins.

6. Pricing and Payments

• All prices are displayed in Indian Rupees.
• Users agree to pay applicable taxes, delivery fees, and service charges.
• Stunning Queue Pvt. Ltd. may use third-party payment gateways.

7. Delivery

Delivery times displayed are estimates and may vary due to weather, traffic, merchant delays, operational issues, or unforeseen circumstances.

8. Returns and Refunds

Returns and refunds are governed by the applicable Return and Refund Policy available on the platform.

Stunning Queue Pvt. Ltd. reserves the right to investigate claims before approving refunds.

9. User Responsibilities

• Use the platform lawfully.
• Provide accurate information.
• Do not interfere with platform operations.
• Do not attempt unauthorized access.
• Do not engage in abusive or fraudulent activities.

10. Merchant Responsibility

Merchants are solely responsible for product quality, legality, safety, and accuracy.

Stunning Queue Pvt. Ltd. does not manufacture, store, or independently verify all listed products.

11. Intellectual Property

All logos, trademarks, software, graphics, text, and designs are protected under applicable intellectual property laws.

12. Limitation of Liability

Stunning Queue Pvt. Ltd. shall not be liable for indirect, incidental, consequential, or punitive damages arising from platform usage.

Total liability shall not exceed the value of the order giving rise to the claim.

13. Privacy

Your use of Stunning Queue Pvt. Ltd. is governed by our Privacy Policy.

14. Suspension and Termination

Stunning Queue Pvt. Ltd. may suspend or terminate access to the platform at any time for violations of these Terms.

15. Modification of Terms

Stunning Queue Pvt. Ltd. reserves the right to update these Terms and Conditions at any time.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Disputes shall be subject to the jurisdiction of competent courts in India.

17. Contact Us

For any questions regarding these Terms and Conditions, please contact us through the official contact details provided on the Stunning Queue Pvt. Ltd. platform.