At Stunning Queue Pvt. Ltd., our goal is to deliver products quickly, safely, and efficiently by partnering with local merchants, wholesalers, and delivery partners.
This Shipping and Delivery Policy outlines how orders are processed and delivered through our platform.
Stunning Queue Pvt. Ltd. operates as a quick commerce platform that connects customers with local shopkeepers and wholesalers.
Orders are fulfilled by participating merchants and delivered through Stunning Queue Pvt. Ltd.'s delivery network.
Our objective is to deliver products within the estimated delivery time shown at checkout. However, delivery times are estimates and may vary based on factors beyond our control.
Stunning Queue Pvt. Ltd. currently operates in selected serviceable locations and will continue to expand to new areas.
Orders can only be delivered within the service areas displayed on the platform.
Once an order is successfully placed and payment is confirmed, the order is forwarded to the respective merchant for processing.
Orders are typically processed immediately to ensure fast delivery. Therefore, modifications or cancellations may not be possible once processing has begun.
Delivery times may vary depending on:
While Stunning Queue Pvt. Ltd. strives to meet estimated delivery times, delivery within a specific timeframe cannot be guaranteed.
Delivery charges, if applicable, will be displayed at checkout before payment confirmation.
Charges may vary based on:
Stunning Queue Pvt. Ltd. reserves the right to modify delivery fees at any time.
Customers are responsible for ensuring that someone is available at the delivery address to receive the order.
If the customer is unavailable, unreachable, or provides incorrect delivery details, delivery may be delayed, rescheduled, or cancelled without liability on Stunning Queue Pvt. Ltd..
An order may be considered undeliverable if:
In such situations, Stunning Queue Pvt. Ltd. reserves the right to cancel the order and apply charges where legally permitted.
Delays may occur due to circumstances beyond our control, including:
Stunning Queue Pvt. Ltd. shall not be held responsible for such delays.
Customers are advised to inspect their orders upon delivery.
Any issues relating to damaged, missing, incorrect, or defective products should be reported immediately through official support channels.
Stunning Queue Pvt. Ltd. may offer contactless delivery options where available.
Customers choosing contactless delivery accept responsibility for the order once it has been delivered to the designated drop-off location.
Certain products may be subject to additional delivery conditions, verification requirements, or restrictions under applicable laws and regulations.
Stunning Queue Pvt. Ltd. reserves the right to modify this Shipping and Delivery Policy at any time.
Updated versions become effective immediately upon publication on the platform.
For questions regarding shipping, delivery status, or order-related concerns, please contact the Stunning Queue Pvt. Ltd. customer support team through the official contact details available on the platform.