Refund Policy

At Stunning Queue Pvt. Ltd., customer satisfaction is important to us. We work with local merchants and delivery partners to ensure quality products and timely deliveries. This Refund Policy explains the circumstances under which refunds may be issued.

1. Refund Eligibility

Refunds may be considered in the following situations:

  • Product not delivered.
  • Wrong product delivered.
  • Damaged product received.
  • Expired product delivered.
  • Missing items in the order.
  • Duplicate payment charged.

2. Non-Refundable Situations

Refunds may not be granted in the following cases:

  • Incorrect address provided by the customer.
  • Customer unavailable at delivery location.
  • Products returned after use or consumption.
  • Change of mind after successful delivery.
  • Minor packaging damage not affecting product quality.

3. Reporting Issues

Customers must report issues related to damaged, incorrect, missing, or defective products within 24 hours of delivery.

Supporting photographs or videos may be requested during the verification process.

4. Refund Process

Once a refund request is received:

  • The claim will be reviewed by our support team.
  • Merchant and delivery records may be verified.
  • Additional information may be requested.
  • Approved refunds will be processed accordingly.

5. Refund Timeline

Approved refunds are generally processed within:

  • UPI Payments: 2–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 5–10 business days
  • Wallet Payments: 2–5 business days

Actual timelines may vary depending on the payment provider.

6. Order Cancellation Refunds

If an order is cancelled before processing begins, eligible refunds will be issued to the original payment method.

Orders already processed or dispatched may not be eligible for cancellation refunds.

7. Partial Refunds

In cases involving missing items, damaged products, or partial order issues, Stunning Queue Pvt. Ltd. may issue a partial refund corresponding to the affected items.

8. Fraud Prevention

Stunning Queue Pvt. Ltd. reserves the right to investigate all refund requests and reject claims found to be fraudulent, misleading, or unsupported by available evidence.

9. Changes to This Policy

Stunning Queue Pvt. Ltd. may update this Refund Policy from time to time. Updated versions will be posted on the platform and become effective immediately upon publication.

10. Contact Us

For refund-related questions or support requests, please contact us:

  • Email: info@Stunning Queue Pvt. Ltd..in
  • Phone: +91 97111 25137
Important:
Refund decisions are made after reviewing the facts of each case. Stunning Queue Pvt. Ltd. reserves the right to determine eligibility in accordance with applicable laws and platform policies.